Will Traceback Work for Golan Telecom Users?
On Golan Telecom and want to know if Traceback will work for you? Here's a clear answer and what matters for your line.
Yes. Traceback works on all Israeli carriers, and Golan Telecom is included, as long as you're on a regular (non-prepaid) line. The only carrier we don't support is Wecom, and prepaid SIMs don't work on any carrier.
What Matters for Golan Telecom
- Regular Golan Telecom lines are supported.
- Your line needs to support call forwarding, which Traceback uses to reveal the real number.
- Prepaid SIMs are not supported, even on a supported carrier.
How Traceback Reveals the Caller
When a blocked or No Caller ID call comes in, Traceback uses call forwarding to capture the real number, then checks our database for a matching name. If we have a name, you'll see it. If not, you'll still get the revealed number. We only use the call details needed to identify who's calling.
Troubleshooting
I'm on Golan Telecom but the reveal isn't working. Confirm you're on a regular plan, not prepaid. Prepaid lines won't work even on a supported carrier.
Call forwarding setup failed. Make sure call forwarding is allowed on your line and try the in-app setup again. If your carrier blocks it, the reveal can't work.
It worked before and stopped. Check whether your call forwarding setting got reset, and update the app to the latest version.
Frequently Asked Questions
Does Traceback work with Golan Telecom?
Yes. Golan Telecom is supported on regular lines. Prepaid SIMs and the Wecom carrier are the exceptions.
Can I reveal a No Caller ID call on Golan Telecom?
Yes, on a regular Golan Telecom line. Traceback reveals the number and shows a name when one's in our database.
Why isn't Traceback working on my Golan Telecom prepaid SIM?
Prepaid SIMs aren't supported on any carrier, including Golan Telecom. You'll need a regular line.
Do I need to set anything up on Golan Telecom?
Yes. Traceback needs call forwarding enabled, which the app helps you set up during onboarding.
Golan Telecom Setup Guide
If the in-app setup does not complete, Golan Telecom users can follow the dedicated call forwarding guide: https://il.trytraceback.com/golan-guidance
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