Subscription Management
Manage your plan, free trial, billing, refunds, and account.
How Do I Update My Payment Method? (Android & iOS)
Card expired or switched banks? You can update the payment method tied to your Traceback subscription in just a couple of minutes. Because billing runs through the App Store or Google Play, you update your card in whichever one you used to subscribe.
How Can I Get a Refund? (Android & iOS)
Want a refund for Traceback? Whether you're refunded depends on where you subscribed. For App Store and Google Play purchases, Traceback follows Apple and Google's refund policies, meaning those refunds are decided and processed by them.
Billing & Payments
2 articlesCancellation & Account
2 articlesPlans & Trial
1 articleDidn't find your answer?
Chat with our support team. Average reply under 4 minutes during business hours.
Setting up on a specific carrier?
Jump straight to the activation codes and step-by-step for your provider.